Equipment Related:

Question: Can I return a product and request for refunds

Unfortunately, all good sold are restrictedly NON-refundable.

Question: I bought an item however it doesn’t fit my size, I would like to change size

This is subject to supplier’s terms & conditions of change of item. We urge you to double check the size chart before making your purchase. Please contact us via our Contact Us page for further assistance.

Question: My item is faulty and I would like a replacement unit

Rest assured that all items are thoroughly checked before sending out via courier service. However, in the event that item is damaged during shipping, please contact us for further investigation.

Dive Package Related

Question: I have made full payment for my dive package however I am unable to travel on the booked date, I would like to cancel and request a refund.

Cancellations and refunds are subject to cancellation policy.

Question: Can I transfer my booking to another person

You may change the name of the booking however it will be subject to amendment policy by the resort. Charges may apply.

If you have any other concern not answered in the above FAQ. Please contact us.